Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe for furniture?
Most of our furniture items are delivered within 7-14 business days. Large-scale pieces requiring white-glove delivery may take up to 21 days depending on your location.
Does GOOD HOMES offer a warranty on its products?
Yes, all our home goods come with a standard 1-year limited warranty covering manufacturing defects. Some premium upholstery and solid wood collections include an extended 5-year structural warranty.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that custom-made window treatments and final sale items are non-returnable.
Are your wood products sustainably sourced?
Sustainability is at the heart of GOOD HOMES. 85% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your living space.
Do you offer assembly services?
Yes, we offer professional in-home assembly for an additional fee at checkout. For items marked 'White Glove Delivery,' assembly and packaging removal are included for free.